Shipping policy

 

All orders will be dispatched from our warehouse within 1-3 business days. In peak periods please allow for up to 4 business days for dispatch.​

We only use a tracked postage which means the package is tracked though transit to delivery.​

Orders may end up being returned for various reasons including non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email Info@puredogk9.com

to arrange redelivery and will also have to pay for all postage costs.​

Pure Dog K9 will help as much as possible to trace a missing parcel, however, it is the customer’s responsibility to follow up with the carrier. Please direct any shipping related inquiries to Info@puredogk9.com